How to Get More 5-Star Reviews

Your Online Reputation: How to Get More 5-Star Reviews Without Sounding Pushy

Driving Innovation in Para-Medical Services

Online reviews are the new word-of-mouth—and for healthcare clinics, they’re often the first (and last) impression you make.

If your clinic has fewer than 10 Google reviews or none in the past 3 months, you’re invisible to searchers and unconvincing to prospects.

Here’s how to consistently collect glowing 5-star feedback—without sounding awkward or desperate.

1. Make It Part of the Visit

• Ask in person after a positive session: “Would you be open to leaving us a quick Google review?”
• Make it casual, not corporate
• Keep a laminated card with a QR code linked to your review page

✅ Bonus: Patients are most likely to leave reviews within 1 hour of a great experience

2. Automate the Ask

• Use your booking or CRM software to trigger a review request via email or SMS
• Wait 15–30 minutes after the appointment ends
• Include a direct link to your Google profile

✅ Use patient-first language like “Your feedback helps other patients find care they can trust.”

3. Train Your Staff to Ask Authentically

Everyone from reception to RMTs can plant the seed:

• “We’d love your help growing our community.”
• “It means a lot when patients share their experience.”
• “Is it okay if we send you a quick review link?”

✅ Make it feel like a personal favor, not a marketing task.

4. Respond to Every Review (Yes, Even the Bad Ones)

• Thank happy reviewers by name and add a warm follow-up
• Address negative reviews with professionalism and humility
• Never argue—show you care and are improving

✅ This builds trust with future patients who read your responses

Copy our Review Request Script — and start turning happy patients into powerful promoters.

🧠 Final Thought from Henry:

Reputation is leverage.

The more trust you earn online, the more patients will walk through your door—already convinced you’re the right choice.

northtormt.com/ — Helping Clinics Build Trust, One Review at a Time.